General Business Terms
The following delivery and payment terms are valid for all business relationships with our clients. The purchaser acknowledges them as binding. Every agreement deviating from the general business terms has to be confirmed in writing by Alara d.o.o or UK Solodiesel as their UK representative.
The seller is entitled to change the general business terms without previous notice.
The subjects of the offer are the products registered under common trademark SoloDiesel.
The prices are stated in EUR and include Value Added Tax (VAT). The tax is deducted from purchasers that are legally not bound to pay VAT. The prices are valid at the moment of the order confirmation. The seller retains the right to change the prices.
3. Payment method
The seller accepts the following payment methods:
Payment with debit or credit card through the Paypal system, when using the PayPal system the purchaser agrees to their general business terms, published on www.paypal.com.
4. Right of withdrawal / Returns
The purchaser has the right to withdraw from the contract by informing the seller in writing within 14 days of receiving the goods. The purchaser has to inform the seller of withdrawal in writing within 14 days of receiving the goods, on following e-mail address: email@example.com. The goods must be returned in additional 30 days, undamaged and in unchanged amount. In this case the purchaser is obliged to cover the expenses resulting from the return of the purchased goods. A restocking fee to cover original carriage will be deducted from any refunds where item is not found to be faulty. It is the customers responsibility to confirm compatibility with their vehicle before purchase.
The contract partner for the delivery of the consignment will either be Royal mail if dispatched from the UK or from Solvenia – Pošta Slovenije; however the seller retains the right to choose another delivery service, if that results in a more effective fulfilment of the order.
The delivery costs are added to the price of the product and vary regarding the amount of the goods and the delivery place. The delivery costs are borne by the purchaser.
The term of delivery varies regarding to the amount of the goods and the delivery place. The term of delivery is 7-14 working days, where items are being dispatched from Slovenia or 2-3 working days from within the UK. The data regarding the term of delivery is informational and does not bind the seller.
The manufacturer guarantees the quality or faultless working of the product in the warranty period.
The warranty is valid if the purchaser follows the directions of use, carefully uses the product and produces the original receipt. The warranty is not valid in the case of damage caused by irregular or improper use.
In case of legitimate reclamation the product is replaced. The warranty is valid for 2 years from the day of the purchase. The receipt/invoice is valid as warranty.
The seller is bound to protect all personal data of the purchaser. The seller will use the personal data exclusively for the purpose of the order fulfilment and other necessary communication. The seller will contact the purchaser by means of long distance communication only if the purchaser does not expressly request us not o.